POLICY RETURN:

Our Returns policy lasts 14 days of delivery. If 14 days have passed by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. 

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 14 days after delivery will be deemed as non-returnable items.

WARRANTY

Enjoy peace of mind with our one year warranty on all Hivarr 5G products. We stand behind the quality and reliability of our technology, ensuring your satisfaction and confidence in every purchase.

RETURNS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and will automatically be applied to your to original method of payment, within a certain amount of days.  

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please email us at: customersupport@hivarr.com. We will reply within 24 hours of hearing from you.

   

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email customersupport@hivarr.com

We make sure to answer all emails within a 24 hour timeframe.

Returning Product:

To return your product please email customersupport@hivarr.co.uk
We will answer your email within 24 hours.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We will always help you to have a 100% positive happy buying experience. Contact us if you are unhappy about any aspect of your purchase from us.
We only want five star feedback from you so buy with confidence.

Registered Company Address:

Hivarr

The Media Centre

7 Northumberland Street

Huddersfield 

HD1 1RL

Organisation Number: 14351452